Privacy Policy for Shiv Yatra
Last Updated: September 8, 2025
Welcome to Shiv Yatra. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apps, and use our services. By using our services, you consent to this Policy.
Information We Collect
We may collect information about you when you use our services.
- Personal Data:name, email address, phone number, country, language preferences provided during sign up or support interactions.
- Account and Profile Data:display name, preferences, saved items, playlists, bookmarks, in-app settings.
- Payment and Subscription Data:transaction identifiers, plan details, billing history processed via payment partners; we do not store full card numbers.
- Log and Usage Data:IP address, device identifiers, browser or app version, operating system, access times, pages and features used, referring and exit pages, crash and error logs.
- Device and Network Data:device model, OS version, app version, mobile network, approximate location derived from IP.
- Cookies and Similar Technologies:cookies, local storage, and SDKs for authentication, preferences, analytics, and fraud prevention.
- Communications:messages you send to support and our responses.
- User Content:content you upload or submit such as comments or reviews when features allow.
- Third-Party Sign-Ins:if you sign in with providers like Google or Apple, we receive basic profile information as permitted.
- Sensitive Data:we do not seek to collect sensitive personal data unless required by law or with your explicit consent.
How We Use Your Information
We use your information to provide and improve our services.
- Create, verify, and manage your account and subscriptions.
- Deliver and personalize content, features, and recommendations.
- Process payments, renewals, refunds, and handle customer requests.
- Communicate about your account, updates, security alerts, and service notices.
- Send newsletters or promotional communications with opt-out options.
- Monitor, prevent, and detect fraud, abuse, or security incidents.
- Conduct analytics, debugging, and service improvements.
- Comply with legal obligations and enforce our Terms of Use.
Sharing of Your Information
We share information only as necessary and with safeguards.
- Service Providers and Processors who perform services such as hosting, analytics, customer support, and payments under contractual obligations.
- Legal, Compliance, and Safety where required by law or to protect rights, property, or safety.
- Business Transfers in connection with mergers, acquisitions, or asset sales with appropriate safeguards.
- With Your Consent when you ask us to share or direct us to do so.
Cookies and Controls
You can control cookies and similar technologies.
- Manage cookies via browser or device settings.
- Opt out of non-essential analytics or marketing where offered.
- Blocking some cookies may affect service functionality.
Data Retention
We keep data only as long as needed.
- Retention is based on the purpose of processing, legal requirements, and security needs.
- We delete or anonymize data when no longer required.
Security of Your Information
We use administrative, technical, and physical measures to protect your data.
- No security method is infallible; transmission and storage carry risk.
- Report suspected incidents to the contact provided below.
International Transfers
Your data may be processed outside your country with safeguards.
- We implement appropriate measures consistent with applicable law when transferring data internationally.
Children’s Privacy
Our services are not directed to children where prohibited by law.
- We do not knowingly collect personal data from children below the applicable age of consent.
- If you believe a child has provided data, contact us for deletion.
Your Rights and Choices
Depending on your location, you may have rights over your data.
- Access, correction, deletion, and portability of personal data where applicable.
- Objection or restriction to certain processing and withdrawal of consent where processing is based on consent.
- Exercise rights using the contact information below.
Changes to This Policy
We may update this Policy from time to time.
- We will revise the last updated date and, where required, provide notice of material changes.